Customer Privacy & GDPR Policy
I Security Limited
Company Number: 07522625
Registered Office: 222 Chorley New Road, Horwich, Bolton, BL6 5NP
Last Updated: July 2026
Privacy & GDPR Policy
1. Introduction
I Security Limited (“I Security Ltd”, “we”, “us”, “our”) is committed to protecting the privacy and security of the personal information entrusted to us.
This Privacy & GDPR Policy explains how we collect, use, store, share and protect personal information in connection with the quotation, design, installation, maintenance, monitoring and support of security systems and related services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
2. About Us
I Security Limited provides services including, but not limited to:
- Intruder Alarm Systems
- Fire Detection and Alarm Systems
- CCTV Systems
- Access Control Systems
- Refuge Alarm Systems
- Remote Monitoring Services
- Maintenance and Support Services
For the purposes of UK GDPR, I Security Limited is a Data Controller in relation to the personal information described within this policy.
3. Personal Information We Collect
We may collect, store and process the following categories of personal information.
Identity Information
- Full name
- Company name
- Job title
Contact Information
- Home address
- Installation address
- Billing address
- Email address
- Telephone numbers
- Keyholder contact details
Service Information
Information relating to:
- Security system installations
- Monitoring services
- Maintenance agreements
- System configuration
- Site details
- Service history
- Engineer reports
Financial Information
- Payment details
- Invoices
- Credit reference information where applicable
Communications Information
- Emails
- Letters
- Service correspondence
- Customer support requests
- Complaint records
Technical Information
- IP addresses
- Device information
- Network information required for technical support
- Remote diagnostic information
Call Recordings
For security, training, quality assurance and evidential purposes, calls to our support and monitoring services may be recorded.
Access to recordings is strictly controlled and limited to authorised personnel.
4. Special Category Data
We do not normally collect or process special category personal data such as information about:
- Health
- Ethnic origin
- Religious beliefs
- Political opinions
- Sexual orientation
Should such information be required in exceptional circumstances, it will only be processed where permitted by law and, where necessary, with your explicit consent.
5. How We Collect Your Information
We may collect personal information directly from:
- Customers
- Prospective customers
- System users
- Property owners
- Keyholders
- Authorised representatives
We may also receive information from:
- Monitoring providers
- Credit reference agencies
- Insurance companies
- Emergency services
- Regulatory bodies
- Third-party contractors
- Business partners
6. Lawful Basis for Processing
We process personal information under one or more of the following lawful bases under UK GDPR.
Contractual Necessity
Processing is necessary to:
- Provide quotations
- Supply services
- Install security systems
- Maintain equipment
- Manage monitoring services
- Fulfil contractual obligations
Legal Obligation
Processing is necessary to:
- Meet legal and regulatory requirements
- Comply with law enforcement requests
- Meet accounting and taxation obligations
- Support regulatory inspections and audits
Legitimate Interests
Processing is necessary for:
- Business administration
- Fraud prevention
- Service improvement
- Customer support
- Technical diagnostics
- Information security
- Debt recovery
- Regulatory compliance
Where we rely on legitimate interests, we ensure that your rights are not overridden.
Consent
Where required, we will obtain consent before:
- Sending certain marketing communications
- Using non-essential cookies
- Processing data where consent is the appropriate lawful basis
You may withdraw consent at any time.
7. How We Use Personal Information
We use personal information to:
- Provide quotations
- Design and recommend security solutions
- Install security systems
- Arrange engineer visits
- Perform maintenance and repairs
- Provide alarm monitoring services
- Contact keyholders
- Manage accounts and contracts
- Process payments
- Verify customer identity
- Maintain service records
- Provide technical support
- Investigate incidents and complaints
- Improve our services
- Comply with legal requirements
8. CCTV, Monitoring and Security Services
As part of providing security services, we may process information relating to:
- CCTV systems
- Intruder alarm systems
- Fire alarm systems
- Access control systems
- Monitoring services
- Site security arrangements
This may include:
- Alarm activation records
- Site information
- Keyholder details
- Monitoring contacts
- Maintenance records
- Service activity logs
CCTV Access
Where remote support services are provided, we may access CCTV images or recordings solely for:
- Technical support
- System diagnostics
- Fault investigation
- Customer-requested assistance
Unless expressly agreed as part of a contracted service, I Security Ltd does not routinely record or retain customers’ CCTV footage.
9. Sharing Personal Information
We do not sell personal information.
We may share information where necessary with the following organisations.
SSAIB
To maintain certification and compliance obligations, we may share relevant installation and customer information with:
Security Systems and Alarms Inspection Board (SSAIB)
This may include:
- Customer name
- Installation address
- System information
- Certification records
Alarm Receiving Centres (ARCs)
Where monitoring services are provided, information may be shared with:
- ARC Monitoring
- First County Monitoring
This may include:
- Names
- Addresses
- Telephone numbers
- Keyholder details
- Password information
- Monitoring instructions
Signalling and Communications Providers
Including:
- WebWayOne
- CSL
Where necessary to facilitate alarm signalling and communication services.
Emergency Services
Where required for operational purposes or public safety, information may be shared with:
- Police forces
- Fire and Rescue Services
- Other emergency response agencies
Professional Advisers
We may share information with:
- Insurers
- Auditors
- Solicitors
- Accountants
- Regulatory bodies
where required.
Law Enforcement
We may disclose personal information:
- When legally required
- To prevent or detect crime
- To support investigations
- Pursuant to court orders or lawful requests
10. Marketing Communications
We may occasionally contact customers regarding:
- Service updates
- Maintenance requirements
- Regulatory changes
- Relevant products or services
Marketing communications will be carried out in accordance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
You may opt out of marketing communications at any time by contacting:
office@isecurityltd.co.uk
11. International Transfers
We do not intentionally transfer personal information outside the United Kingdom.
Should an international transfer become necessary, appropriate safeguards will be implemented in accordance with UK GDPR requirements.
12. Data Retention
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory and contractual requirements.
Typical retention periods include:
Enquiries and Quotations
Up to 24 months.
Call Recordings
Minimum of 12 months.
Customer Records
Duration of the contract and up to 7 years after termination.
Monitoring Records
For the duration required to provide the service and meet regulatory obligations.
Financial Records
Up to 7 years to comply with legal and accounting requirements.
Where legal proceedings, investigations or regulatory requirements apply, information may be retained for longer.
13. Data Security
We take appropriate technical and organisational measures to protect your personal information.
These measures include:
- Password-protected systems
- Restricted user access
- Locked storage facilities
- Staff confidentiality obligations
- Secure backups
- Access monitoring
- Physical security controls
Only authorised personnel who require access to personal information for legitimate business purposes are permitted to access it.
14. Personal Data Breaches
We maintain procedures to identify, investigate and respond to personal data breaches.
Where required by law, we will notify:
- The Information Commissioner’s Office (ICO)
- Affected individuals
within the required statutory timeframes.
15. Your Rights
Under UK GDPR you have the right to:
Right of Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of personal information where applicable.
Right to Restrict Processing
Request limitation of processing activities.
Right to Object
Object to certain processing activities, including direct marketing.
Right to Data Portability
Request transfer of your information to another organisation where appropriate.
Right to Withdraw Consent
Withdraw consent at any time where consent is the lawful basis for processing.
16. Exercising Your Rights
To exercise your rights or make a data protection enquiry, contact:
I Security Limited
222 Chorley New Road
Horwich
Bolton
BL6 5NP
Email: office@isecurityltd.co.uk
We may request proof of identity before responding to certain requests.
Requests will normally be responded to within one month.
17. Right to Complain
If you are unhappy with the way we process your personal information, please contact us first so that we can attempt to resolve the matter.
You also have the right to complain to:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk
18. Changes to This Policy
We may update this Privacy & GDPR Policy periodically to reflect changes in legislation, regulatory guidance, business practices or service offerings.
The latest version will always be available on request and via our website.
I Security Limited
Company Number: 07522625
Registered Office: 222 Chorley New Road, Horwich, Bolton, BL6 5NP
Email: office@isecurityltd.co.uk
Website: www.isecurityltd.co.uk
