Service & Repair

Service, Maintenance & Repair

Fire, security and life-safety systems are often business-critical, yet they are frequently overlooked until a fault occurs. Whether you operate a school, food manufacturing facility, commercial premises or public building, reliable maintenance and rapid fault response are essential to keeping systems operational, compliant and effective.

i Security provides both preventative and reactive maintenance services across a wide range of fire, security and life-safety systems. Importantly, we don’t just maintain systems we have installed ourselves—we can often take over and support existing installations from other providers.

Our maintenance services help organisations minimise downtime, maintain compliance, improve reliability and gain confidence that critical systems will perform when needed.

Systems We Maintain

• • Intruder Alarm Systems
  • Fire Alarm Systems
  • CCTV & Video Surveillance Systems
  • Access Control Systems
  • Visitor Management Systems
  • Turnstiles
  • Intercom Systems
  • Automatic Gates
  • Rising Bollards

Fire, security and life-safety systems support safeguarding, security, compliance and operational resilience. Planned maintenance helps identify developing faults before they become operational issues and helps ensure systems remain reliable throughout their lifecycle.

Our maintenance services are designed to keep systems operational, minimise downtime and provide clear reporting and documentation to support ongoing management responsibilities.

Preventative Maintenance

Preventative maintenance helps reduce the likelihood of faults, extend system life and improve long-term reliability.

Our planned maintenance programmes are developed in accordance with relevant industry standards, recognised codes of practice and manufacturer recommendations where applicable.

Maintenance visits may include:

• • • System inspection and testing
    • Equipment performance checks
    • Review of faults and event logs
    • Battery and power supply testing
    • Cleaning and adjustment of equipment
    • Identification of developing faults
    • Maintenance reporting and recommendations

Reactive Fault Repair

When faults occur, rapid response can be critical. Our engineers provide responsive fault diagnosis and repair services designed to minimise disruption and restore systems to full operational status.

Support is available remotely and on-site depending on the nature of the fault and the system involved.

• • • Remote diagnostics
    • Engineer attendance
    • Fault investigation
    • System repairs
    • Replacement components
    • Technical support

Need to Report a Fault?

Call 01204 201210

Email support@isecurityltd.co.uk

Out of Hours Support (SLA Customers)
0844 209 7060

Takeover & Existing System Maintenance

We don’t just maintain systems installed by i Security.

Many of our customers come to us because they have inherited systems, changed maintenance providers or require support following dissatisfaction with an existing contractor.

Subject to a system inspection, we can often take over the maintenance of existing fire alarms, CCTV, access control systems, intruder alarms, gates, barriers, visitor management systems and life-safety systems.

Maintenance Plans Built Around Your Requirements

Every organisation has different operational requirements. A school may prioritise predictable annual costs, whilst a food manufacturing facility may require enhanced support arrangements to minimise operational disruption.

Our maintenance agreements are available in Bronze, Silver and Gold service levels, allowing organisations to choose the most appropriate balance of support, response and cost control.

Service Level Agreements (SLAs)

Our maintenance agreements can be tailored to suit your organisation and may include:

• • • Planned preventative maintenance visits
    • 24/7 fault reporting
    • Remote diagnostics and support
    • Priority engineer attendance
    • Compliance reporting
    • Asset management information
    • Multi-site support arrangements
    • Technical support and advice

Response times are provided in accordance with the selected Service Level Agreement and industry best practice guidance. Support arrangements can be tailored to reflect the operational requirements and criticality of the systems being maintained.

Bronze Maintenance

Ideal for organisations requiring planned preventative maintenance, compliance reporting and technical support whilst retaining full control over repair expenditure.

• • • Planned preventative maintenance inspections
    • Maintenance reports and certification where applicable
    • Technical support
    • Fault reporting facilities
    • Remote diagnostics where available

Silver Maintenance

Designed for organisations that require engineer attendance, fault diagnosis and enhanced support arrangements when faults occur.

• • • All Bronze Maintenance benefits
    • Engineer attendance during normal working hours
    • Fault diagnosis labour
    • Remote troubleshooting and support
    • Enhanced support arrangements

Gold Maintenance

Our most comprehensive maintenance package, providing planned maintenance, repair labour, replacement components, battery replacement and priority support through a predictable fixed-cost arrangement.

• • • All Silver Maintenance benefits
    • Repair labour included
    • Replacement components included*
    • Detector battery replacement
    • Standby battery replacement
    • Priority allocation of engineering resources
    • Comprehensive maintenance support

*Subject to contract terms, exclusions and equipment status.

Remote Support & Diagnostics

Many faults can be identified and resolved remotely without requiring an engineer to attend site.

Remote support enables faster diagnosis, reduced downtime and more efficient fault resolution. It also reduces unnecessary call-outs and can often restore functionality much more quickly than a traditional attendance-only approach.

This is particularly valuable for organisations operating multiple sites or requiring support outside normal working hours.

24/7 System Health Monitoring

Security systems are often forgotten about until they are needed. Our health monitoring solutions continuously monitor connected systems and can identify developing faults before they become significant operational issues.

Examples include:

• • • CCTV cameras going offline
    • Recorder hard drive failures
    • Communication failures
    • Network connectivity issues
    • Device faults
    • System availability concerns

By identifying issues early, organisations can often avoid larger operational disruptions and unexpected downtime.

Maintained to Relevant Industry Standards

Our planned preventative maintenance programmes are carried out in accordance with relevant industry standards, manufacturer recommendations and approval body requirements applicable to the systems being maintained.

Depending on the systems installed, this may include:

• • • Fire Detection & Alarm Systems – BS 5839
    • Emergency Lighting Systems – BS 5266
    • Intruder Alarm Systems – BS 9263:2016
    • CCTV Systems – SSAIB COP SS2003
    • Access Control Systems – SSAIB COP SS2002
    • Automated Gates & Barriers – BS EN 12453:2017

Maintenance activities are supported by clear reporting, certification where applicable and access to historical maintenance records through our client portal.

Maintenance Records & Compliance Management

Maintaining accurate service records is an important part of managing fire, security and life-safety systems.

Our compliance portal provides access to maintenance reports, service history, planned visits, quotations, completed works and historical records from a single platform.

Multi-site organisations can access information across all locations through a single account, simplifying maintenance management and compliance reporting.

• • • Maintenance history
    • Service reports
    • Compliance records
    • Asset information
    • Job tracking
    • Quotation approval workflows
    • Multi-site reporting

Register for Compliance Portal Access

Supporting Multiple Sectors

Our maintenance and repair services support organisations across a wide range of sectors including:

• • • Schools and Academies
    • Food Manufacturing Facilities
    • Commercial Offices
    • Industrial Premises
    • Warehouses and Logistics Facilities
    • Public Sector Organisations

Why Choose i Security?

Since 2011, i Security has supported organisations throughout Greater Manchester and beyond with maintenance, repairs and technical support across a wide range of fire, security and life-safety systems.

Our focus is on reliability, responsiveness and long-term partnership. We work closely with clients to develop maintenance arrangements that suit their operational requirements whilst providing clear reporting, technical expertise and responsive support.

• • • Preventative and reactive maintenance
    • Remote diagnostics and support
    • Multi-site maintenance management
    • Compliance reporting and records
    • Existing system takeovers
    • Flexible Bronze, Silver and Gold support plans

Need Maintenance Support?

Whether you require a new maintenance provider, a review of your existing SLA arrangements or support with a system fault, our team would be pleased to help.

Contact Us to Discuss Your Maintenance Requirements